FAQS

Are dogs allowed on your events?

Much as we love our four-legged friends, UK Athletics who grant our race permits, do not allow dogs in our events

Can I transfer my place or request a refund?

You will be entitled to a 60% refund if you are unable to take part, up until six weeks before the day of the race. Transfers of a place to another participant are allowed via the SI entry system until entries close (usually the weekend before the race).

Can I amend details of my race entry?

Your registration on SI can be amended up until the Sunday before event day. So if you need to add updated medical info, emergency contact info, or even book a place on the bus, please log into SI and amend your entry

Can I walk a Positive Steps event?

Our team is mostly made up of walking enthusiasts! So while many will run, we hope to make the events as inclusive as possible, with many walkers and nordic walkers taking part too. Please check the cut-off times for the event you are interested in

The event is full. Can I still get a place?

Many of our events sell-out, some of them months in advance! Once the event is full you can still add your name to the waiting list via SI entries. If someone else drops out we then contact the next person on the list to offer the place. You'll need to keep an eye on your e-mails and take up the place quickly if offered. Please note that after the Sunday before event day entries are closed down, and no more waiting list offers can be made

Do you provide cups?

To help do our bit for the environment by trying to reduce plastic waste and also the amount of rubbish going to landfill, we no longer provide plastic cups on events. Please bring a re-usable bottle that you can re-fill during the race, and also a cup/mug suitable for a hot drink in your finish bag

Do I really have to bring the mandatory kit?

Mandatory kit is exactly what it says, MANDATORY! Yet we frequently receive e-mails questioning it. We only require it for your own safety and to reduce the risk to all participants, Crew & medics of dealing with avoidable medical problems or dangerous situations. Mandatory kit info will be sent in your final info email. Kit checks will be carried out and participants not carrying mandatory items will be withdrawn from the event

Do I need to bring food/drink?

Your event price includes refreshments. We provide drinks & snacks (and hot food on longer events). Please let us know if you have any dietary requirements. Supporters will need to bring their own food & drink. On ultra events we have a 'drop' box for you to leave your own bottle/snack with us to take to the half-way point

Can I volunteer?

YES! The success of every event depends on a crew of volunteers. Please contact us [email protected]

Can I wear headphones?

Yes we permit headphones. Please take note of safety information at race briefings, and remove earphones on road sections/crossings

When will you send me my race number?

Race numbers are collected on the day at registration (safety pins also provided) . We'll also give you your 'chip' transponder to wear

Will you take race photos?

We don't have an official photographer but Crew make take a few photos to capture the event and use on the website / social media. Please let us know if you don't wish to have your photo used in this way

When will I get my results?

Results will be published online within 48 hours of the event. Please let us know if you do not wish for your name to be published in the results

What happens if I retire mid-event?

We do everything we can to support participants to finish, but if you need to retire please do so at a checkpoint by notifying the Crew and handing in your time chip and bib number You are responsible for transport home, however if we have Crew vehicles available we will try to assist with transport to the finish

What is the Grand Slam?

Each year Positive Steps organise three ultra-marathons - Peddars Way, Norfolk 100 km, St Edmunds 50 km - anyone who completes all three events within a 12 month period will be awarded a 'Grand Slam' tankard to celebrate their achievement

I still have a question!

Please read details on the event page and any info sent out by e-mail. We can be contacted via [email protected] but please bear in mind the crew may be on site for 24-48 hours pre-event without reliable phone/e-mail access